πŸ›οΈ Refund and Returns Policy

At 19annur, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help with a simple and clear return and refund process.

πŸ” Returns

You can request a return within 7 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in the same condition you received it
  • Be in the original packaging with tags (if applicable)
  • Include the receipt or proof of purchase

πŸ“¦ Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

🚫 Items Not Eligible for Return

We do not accept returns on:

  • Used or damaged products caused by misuse
  • Items without original packaging
  • Final sale or discounted items
  • Electronics with broken seal or missing accessories

πŸ’Έ Refunds

Once we receive and inspect your return, we’ll notify you of the status.
If approved, your refund will be processed within 5–10 business days to your original payment method.

Refund time may vary depending on your bank or payment provider.

πŸ”„ Exchanges

We only replace items if they are defective, damaged, or the wrong item was delivered. If you need an exchange, please contact us at:

πŸ“§ info@19annur.com
πŸ“ž +8801953-616002

πŸ“₯ How to Start a Return

  1. Email us at info@19annur.com with your order number and reason for return.
  2. We’ll reply with return instructions.
  3. Ship the item back to us within 7 days of approval.

❓ Questions?

If you have any questions about your order, delivery, or returns, our support team is available 24/7 to help.